Updating Your Account Information

Your Ekkl account security is important to us. Whether you need to update your email address or change your password, you can easily manage these settings from your account. Follow the steps below to make changes to your account information.

How to Change Your Email Address

1. Log in to your account: Visit ekkl.com and sign in with your current credentials.
2. Go to Account Settings: Click on your profile icon in the top right corner and select "Settings" from the dropdown menu.
3. Select "Email Address": In the Account Settings menu, find the email section and click "Change Email."
4. Enter your new email: Type in your new email address. You may be asked to enter your password to confirm this change.
5. Verify your new email: We'll send a verification link to your new email address. Click the link to confirm the change. Until you verify, your old email will remain active on your account.

Note: Make sure you have access to your new email address before making this change, as all future communications will be sent there.

How to Change Your Password

1. Log in to your account: Visit ekkl.com and sign in with your current password.
2. Go to Account Settings: Click on your profile icon and select "Account Settings."
3. Select "Password": Find the password section and click "Change Password."
4. Enter your current password: For security, you'll need to confirm your existing password first.
5. Create your new password: Enter your new password twice to confirm. We recommend using a strong, unique password that includes a mix of letters, numbers, and symbols.
6. Save changes: Click "Save" or "Update Password" to complete the process.

Tips for a Secure Password

• Use at least 12 characters
• Include uppercase and lowercase letters, numbers, and symbols
• Avoid using personal information like birthdays or names
• Don't reuse passwords from other accounts

If you've forgotten your current password and can't log in, please visit our password reset page by clicking "Forgot Password?" on the login screen.

How to Sign Up for a Subscription with Ekkl

At this time, Ekkl is still in development and subscriptions are unable to be given out at this time. Please check back in later as we will have many updates soon!

Managing Your Active Sessions

If you've signed into Ekkl on multiple devices and want to secure your account, you can log out of all devices at once. This is especially useful if you've shared your account, suspect unauthorized access, or simply want to start fresh.

How to Log Out of All Devices

1. Log in to your account: Visit ekkl.com and sign in with your credentials.
2. Go to Account Settings: Click on your profile icon in the top right corner and select "Account Settings."
3. Find "Security" or "Devices": Navigate to the security section of your account settings.
4. Select "Log Out of All Devices": Click this option to sign out of every device where your account is currently active.
5. Confirm the action: You may be asked to enter your password to confirm. Once confirmed, all other sessions will be terminated immediately.

Note: This action will log you out of the device you're currently using as well. You'll need to sign back in to continue using Ekkl.

When to Use This Feature

• You've lost a device or had one stolen
• You suspect someone else has access to your account
• You've shared your login with someone and want to revoke access
• You're seeing unfamiliar viewing activity on your account

Additional Security Steps

After logging out of all devices, we recommend:

1. Change your password: Create a new, strong password that you haven't used elsewhere.
2. Review your account activity: Check your viewing history for any unfamiliar activity.
3. Update your email if compromised: If you suspect your email has been accessed, consider changing it as well.

If you continue to see suspicious activity after taking these steps, please contact our support team at ekkl.com/contact immediately.

Forgotten Password

If you've forgotten your password or suspect that your account may have been compromised, don’t worry! The quickest way to regain access and secure your account is by performing a password reset. Follow the steps below to reset your password safely and efficiently.

Step 1: Initiate the Reset

To get started, navigate to the login page of our website. Look for the “Forgot Password?” link, which is typically located just below the password entry field. Clicking this link will direct you to the password recovery process.

Step 2: Enter Your Email

Next, you will be prompted to enter the email address associated with your account. Make sure to double-check that you are using the correct email address to ensure you receive the reset instructions promptly. After entering your email, click the “Submit” button to proceed.

Step 3: Check Your Inbox

Shortly after submitting your email, check your inbox for an email from us containing a password reset link. This email should arrive within a few minutes. If you don’t see it, please take a moment to check your Spam or Junk folder, as sometimes automated emails can end up there.

Step 4: Create a Strong New Password

Once you find the email, click the link provided to visit our secure password reset page. Here, you will be able to create a new password. We recommend choosing a strong and unique password that you haven’t used before. This is especially important if you suspect your account was hacked; ensure that your new password is significantly different from your old one to enhance your account's security.

Step 5: Log In

After successfully creating your new password, return to the login page. Enter your email address along with your new password to sign in to your account. You should now have full access!

Still Locked Out?

If you did not receive the password reset email or are still unable to access your account after following these steps, please don’t hesitate to reach out to our support team. You can find assistance by visiting the “Contact Us” section on our website. We’re here to help you regain access to your account as quickly as possible!

Check Spam/Junk/Promotions Folders

If you're expecting an important email from us, such as a verification email, and you haven't received it, the first step is to check your Spam, Junk, or Promotions folders. Email providers often filter messages to these folders to keep your inbox organized, and sometimes legitimate emails can end up there by mistake. Here’s how to ensure you don’t miss our important communications:

1. Check Spam/Junk/Promotions Folders: Open your email client and navigate to your Spam or Junk folder. Look for any emails from us, particularly those sent from noreply@ekkl.com. If you find our email there, mark it as "Not Spam" or "Not Junk" to help ensure future emails land in your inbox.
2. Whitelist noreply@ekkl.com: To prevent our emails from being filtered in the future, consider adding noreply@ekkl.com to your email whitelist or contacts. This action tells your email provider that you want to receive messages from us, reducing the chances of our emails being misdirected.
3. Resend Verification Email: If you still cannot find the verification email, you can easily request it again. Simply click on the button or link labeled "Resend Verification Email" on our website. This will trigger a new email to be sent to your inbox.
4. Wait a Few Minutes: Sometimes, there can be a slight delay in email delivery. If you’ve just signed up or requested a verification email, please allow a few minutes for it to arrive. If you still don’t see it after waiting, it’s a good idea to check your folders again.

By following these steps, you can ensure that you receive all necessary communications from us without any hassle. If you continue to experience issues, please don’t hesitate to reach out to our customer support team for further assistance. We’re here to help!

Making Ekkl Enjoyable for Everyone

At Ekkl, we believe everyone should be able to enjoy faith-based entertainment. We're committed to making our platform accessible to users of all abilities. Here's an overview of our accessibility features and how to use them.

Available Accessibility Features

Closed Captions and Subtitles:

• Most Ekkl content includes closed captions for viewers who are deaf or hard of hearing
• Captions include dialogue as well as relevant sound descriptions (e.g., [music playing], [door closes])
• See our "How to Enable Subtitles and Captions" article for instructions

Screen Reader Compatibility:

• The Ekkl website and apps are designed to work with popular screen readers
• We use proper heading structures, alt text for images, and ARIA labels to support navigation
• For the best experience, use the latest version of your preferred screen reader (VoiceOver, TalkBack, NVDA, JAWS)

Keyboard Navigation:

• Our web platform supports full keyboard navigation
• Use Tab to move between elements, Enter to select, and arrow keys to navigate menus

High Contrast and Text Size:

• Use your device's built-in accessibility settings to increase text size or enable high contrast mode
• Ekkl will respect your system-wide accessibility preferences on most devices

Audio Descriptions:

• Select content includes audio descriptions that narrate visual elements for viewers who are blind or have low vision
• When available, audio descriptions can be enabled from the same menu as subtitles during playback
• We're working to expand audio description availability across our library

Device-Specific Accessibility Settings

iOS (iPhone/iPad):

• Go to Settings → Accessibility to enable VoiceOver, increase text size, enable captions, and more
• The Ekkl app will honor these system settings

Android:

• Go to Settings → Accessibility to enable TalkBack, font size adjustments, and caption preferences
• The Ekkl app respects your Android accessibility settings

Web:

• Use your browser's zoom feature (Ctrl/Cmd + Plus) to increase content size
• Enable your operating system's screen reader for audio navigation

Providing Feedback

We're continually working to improve accessibility on Ekkl. If you encounter barriers or have suggestions, please let us know:

1. Visit ekkl.com/contact
2. Select "Accessibility Feedback" or "General Feedback"
3. Describe the issue or suggestion in detail
4. Include information about your device and any assistive technology you use

Your feedback directly informs our accessibility improvements. Thank you for helping us make Ekkl better for everyone!

Fixing App Performance Issues

Is the Ekkl app running slowly, freezing, or crashing? Clearing your cache and performing basic troubleshooting can often resolve these issues. Follow the steps below for your specific device.

General Troubleshooting Steps

Before diving into device-specific solutions, try these quick fixes:

1. Close and reopen the app: Fully close Ekkl (don't just minimize it) and open it again
2. Restart your device: A simple restart can resolve many issues
3. Check for app updates: Make sure you have the latest version of Ekkl installed
4. Check your internet connection: A weak connection can cause freezing and crashes
5. Free up storage space: If your device is low on storage, apps may not perform well

Clearing Cache by Device

Android:

1. Go to Settings → Apps (or Application Manager)
2. Find and select Ekkl
3. Tap Storage
4. Tap Clear Cache (Note: "Clear Data" will log you out)
5. Reopen the Ekkl app

iPhone/iPad: iOS doesn't have a cache-clearing option for individual apps. Instead:

1. Delete the Ekkl app (press and hold the icon, then tap Remove)
2. Reinstall from the App Store
3. Sign back in

Amazon Fire TV:

1. Go to Settings → Applications → Manage Installed Applications
2. Select Ekkl
3. Select Clear Cache
4. If issues persist, select Clear Data (you'll need to sign in again)

Roku: Roku doesn't store app caches the same way, but you can:

1. Remove the Ekkl channel (highlight it, press ★, select Remove)
2. Restart your Roku (Settings → System → System Restart)
3. Re-add Ekkl from the Channel Store

Apple TV:

1. Delete the Ekkl app (highlight it, press and hold the touchpad, select Delete)
2. Reinstall from the App Store
3. Sign back in

Web Browser:

1. Open your browser settings
2. Find "Privacy" or "Clear browsing data"
3. Select "Cached images and files" and "Cookies"
4. Clear the data
5. Revisit ekkl.com and sign in again

App Keeps Crashing?

If clearing the cache doesn't help:

1. Uninstall and reinstall: Remove the app completely, then download it fresh from your app store
2. Check device compatibility: Ensure your device meets minimum requirements
3. Update your device software: Outdated operating systems can cause app conflicts
4. Report the issue: Contact us at ekkl.com/contact with details about when the crash occurs

When to Contact Support

Please reach out to our support team if:

• Crashes happen consistently at a specific point
• The issue persists after reinstalling
• You see a specific error code or message

Include your device model, operating system version, and what you were doing when the crash occurred.

Getting Ekkl on All Your Devices

Ekkl is available on a wide variety of devices so you can enjoy faith-based entertainment wherever you are. Here's how to download and install the Ekkl app on your favorite platforms.

Mobile Devices

iPhone and iPad (iOS):

1. Open the App Store on your device
2. Tap the Search icon and type "Ekkl"
3. Find the official Ekkl app and tap Get or the download icon
4. Once installed, open the app and sign in with your Ekkl account

Android Phones and Tablets:

1. Open the Google Play Store on your device
2. Tap the search bar and type "Ekkl"
3. Find the official Ekkl app and tap Install
4. Once installed, open the app and sign in

Streaming Devices

Amazon Fire TV / Fire Stick:

1. From your Fire TV home screen, select Find then Search
2. Type "Ekkl" using the on-screen keyboard
3. Select the Ekkl app from the results
4. Click Get or Download to install
5. Open the app and sign in

Roku:

1. Press the Home button on your Roku remote
2. Scroll to Streaming Channels and select Search Channels
3. Type "Ekkl" and select the app from results
4. Click Add Channel to install
5. Open the channel and sign in

Apple TV:

1. Open the App Store on your Apple TV
2. Search for "Ekkl"
3. Select the app and click Get to download
4. Open the app and sign in

Smart TVs

Samsung Smart TV:

1. Press the Home button on your remote
2. Navigate to Apps
3. Select the Search icon and type "Ekkl"
4. Select the app and choose Install
5. Open the app and sign in

LG Smart TV:

1. Press the Home button on your remote
2. Open the LG Content Store
3. Search for "Ekkl"
4. Select the app and click Install
5. Open the app and sign in

Other Smart TVs: Most smart TVs have an app store accessible from the home screen. Search for "Ekkl" and follow the on-screen instructions to install.

Web Browser

No installation needed! Simply visit ekkl.com in any modern web browser (Chrome, Safari, Firefox, Edge) on your computer, sign in, and start watching.

Signing In on Your Device

After installing the app, you'll need to sign in:

1. Open the Ekkl app
2. Select Sign In
3. Enter your email and password, OR
4. Select Sign in with code and visit ekkl.com/activate on another device to enter the code shown on your TV screen

Trouble Installing?

If you can't find the Ekkl app on your device's app store, it may not be supported yet. Check our "Devices We Support" article for a full list of compatible devices, or contact support at ekkl.com/contact.

Begin by entering the profile of choice. Access your profile settings by clicking the profile icon, located in the top-left corner. An overview of the available features is provided below.

Switch Profile: This will direct you back to the ‘Profile Select’ page.

Manual:  A mini guide to some special features available on the EKKL app. Such as profiles, favoriting, watchlist, and more! 

Subscription: A detailed overview of your current subscription. Includes personal details, expiration date, and supported devices.

Support: Contact information for our customer support team. Communication is only through our email and website.

• Email: Support@ekkl.com

• Website: https://ekkl.com/contact

About:  Information about this app on your current device. 

• Includes an overview of the application, memory, storage, and internet speed testing.

Devices: Manage all your connected devices from one place.

• Connect up to 5 devices at a time.

• Disconnect any device by pressing the trash can icon on the right of the one you'd like to disconnect from.  

  • Note: Devices disconnected from your account will not be automatically logged out.

Logout: Upon clicking, this feature will immediately log you out of your account and will direct you back to the sign in page. 

If you encounter any issues using these features, please feel free to reach out to our customer support team. We’re here to help!

How to Report a Bug on Our Platform

At Ekkl, we strive to provide you with the best possible experience. If you encounter a bug while using our platform, we want to hear about it! Reporting bugs helps us improve our services and ensures a smoother experience for all users. Here’s how you can report a bug effectively:

Step 1: Visit Our Contact Page

To start the bug reporting process, you can either navigate to ekkl.com and click the chatbot icon in the bottom right of the screen to begin an automated ticket regarding the bug you found or you can go to https://ekkl.freshdesk.com/support/home and select "Submit a ticket" to report your bug.

Step 2: Fill Out the Bug Report Form

Once you’re on the contact page, you will find a form specifically for reporting bugs. Please fill out all the required fields. Providing detailed information will help us understand the issue better and address it more quickly. Here’s what to include:

• Description of the Bug: Clearly describe the bug you encountered. Include what you were trying to do, what happened instead, and any error messages you received.

• Steps to Reproduce: If possible, outline the steps you took that led to the bug. This will assist our team in replicating the issue on our end.

• Device and Browser Information: Let us know what device (e.g., mobile, tablet, desktop) and browser (e.g., Chrome, Firefox, Safari) you were using when you encountered the bug. This information can be crucial for troubleshooting.

Step 3: Submit Your Report

After filling out the form, double-check your information for accuracy, then hit the submit button. Our support team will review your report and work on resolving the issue as quickly as possible.

Thank You!

We appreciate your help in making Ekkl a better platform for everyone. Your feedback is invaluable, and we are committed to addressing any issues you may encounter. If you have any further questions or need assistance, feel free to reach out to us through the contact page. Thank you for being a part of our community!

Can't Sign In? Here's How to Fix It

Having trouble logging into Ekkl on your TV, streaming device, or web browser? Don't worry—most login issues can be resolved quickly. Follow these troubleshooting steps to get back to watching.

Common Login Issues and Solutions

"Invalid email or password" error:

1. Double-check that you're entering the correct email address
2. Make sure Caps Lock is off—passwords are case-sensitive
3. Try resetting your password at ekkl.com/forgot-password
4. If using a TV, try signing in on your phone or computer first to confirm your credentials work

Login works on mobile but not on TV:

1. Make sure your TV or streaming device is connected to the internet
2. Check for app updates in your device's app store
3. Try uninstalling and reinstalling the Ekkl app
4. Use the "Sign in with code" option instead of typing your password

"Sign in with code" not working:

1. Make sure you're entering the code at the correct URL (usually ekkl.com/activate)
2. Codes expire after a few minutes—request a new code if needed
3. Ensure you're logged into the same Ekkl account on the device where you're entering the code

Browser won't let me sign in:

1. Clear your browser's cache and cookies
2. Try using a different browser (Chrome, Safari, Firefox, Edge)
3. Disable browser extensions that might interfere (ad blockers, privacy tools)
4. Make sure JavaScript is enabled in your browser settings
5. Try using an incognito/private browsing window

Stuck on loading screen after login:

1. Close the app completely and reopen it
2. Check your internet connection
3. Restart your device
4. Uninstall and reinstall the app

Smart TV Specific Tips

• Samsung TV: Clear the app cache in Settings → Apps → Ekkl → Clear Cache
• Roku: Remove the channel and re-add it from the Channel Store
• Fire TV: Go to Settings → Applications → Manage Installed Applications → Ekkl → Clear Cache
• Apple TV: Delete the app and reinstall from the App Store

Still Can't Log In?

If you've tried these steps and still can't access your account, please contact our support team at ekkl.com/contact with:

• The device you're trying to use
• The email address associated with your account
• A description of the error message (if any)
• What troubleshooting steps you've already tried

We'll help you get back to watching as quickly as possible!

Ekkl's Acceptance of Digital Credit Cards

At this time, Ekkl proudly accepts digital credit cards from all financial institutions. This means that you can enjoy a seamless and secure payment experience when using your digital credit card on our platform. Below, we expand on the key points regarding our acceptance of digital credit cards:

How to Use Digital Credit Cards on Ekkl

To use your digital credit card on Ekkl, simply select the credit card payment option during checkout. Enter the card details as prompted, just like you would with a physical card. Make sure to double-check the information for accuracy to ensure a smooth transaction. Once submitted, your payment will be processed securely.

Support and Assistance

If you encounter any issues while using your digital credit card on Ekkl, our customer support team is here to help! You can reach out to us via email or through our live chat feature on the website. We are committed to providing you with the assistance you need to ensure a positive shopping experience.

In conclusion, Ekkl’s acceptance of digital credit cards from all financial institutions allows you to shop with confidence and convenience. Embrace the future of payments and enjoy a hassle-free experience with us!

How to Cancel Your Subscription

If you’ve decided to cancel your subscription with us, we want to make the process as smooth as possible. You can easily cancel your subscription by following a few simple steps. Here’s how to do it:

1. Log In to Your Account: In order to cancel your subscription, you will need to log in to your account. Select "Sign In" at the top right and enter your username and password to access your account settings. If you’ve forgotten your password, there’s an option to reset it.
2. Navigate to Plan Management: After logging in, navigate to the menu in the top right and select "Settings". At the top of "Settings", select the tab "Plan Management". This will show your current subscription and subscription options.
3. Follow the Cancellation Steps: Scroll to the bottom of the "Plan Management" page and select "Click here to cancel your subscription". Follow the prompted instructions and you will successfully cancel your subscription.
4. Cancellation: After you’ve completed the steps, you will receive a confirmation email indicating that your subscription has been successfully canceled. Keep this email for your records.

If you encounter any issues during the cancellation process or have any questions, please don’t hesitate to reach out to our customer support team. We’re here to help! Thank you for being a part of our community, and we hope to see you again in the future.

Subscription Plans Overview

At Ekkl, we offer two flexible subscription plans to cater to your viewing preferences: the Annual Plan and the Monthly Plan. Understanding the benefits of each can help you make the best choice for your entertainment needs.

Subscription Plans

1. Annual Plan: Priced at $79.99 per year, this plan breaks down to just $6.67 per month, offering a fantastic 33% discount compared to our Monthly Plan. By opting for the Annual Plan, you not only save money but also enjoy the convenience of a single yearly payment.
2. Monthly Plan: At $9.99 per month, this plan is perfect for those who prefer flexibility and may not want to commit to a full year. It allows you to enjoy all the same great features as the Annual Plan on a month-to-month basis.

Features Included

Both subscription plans come packed with amazing features:

• Ad-Free Streaming: Enjoy unlimited movies and TV shows without interruptions. Dive into your favorite content without the annoyance of advertisements.
• HD Streaming: Experience high-definition streaming quality, ensuring that your viewing experience is as immersive as possible. Both plans allow for up to 2 simultaneous streams, so you can watch on multiple devices at the same time.
• Offline Viewing: Download your favorite shows and movies for offline viewing on mobile devices. This feature is perfect for travel or when you want to watch without using data.
• Ultra HD Streaming: Available exclusively with the Annual Plan, you can enjoy content in stunning Ultra HD quality, bringing your viewing experience to the next level.
• Priority Access to New Releases: Annual subscribers receive priority access to the latest movies and shows, ensuring you’re always among the first to enjoy new content.

Current Promotion

Our annual plans are currently discounted to $59.99 per year. This comes down to $5.00 per month, offering a 50% discount compared to the monthly plan.

Trying Ekkl Before You Commit

We want you to experience everything Ekkl has to offer! Here's what you need to know about trial offers and promotions for new subscribers.

Current New Subscriber Offer

As part of our beta testing phase, we're offering new subscribers an incredible deal:

• $2 for your first month of full access to Ekkl
• After your first month, you'll automatically transition to our Annual Plan at no additional cost

This means you get to try Ekkl for just $2, and if you love it (we think you will!), you'll enjoy an entire year of faith-based streaming.

What's Included in the Trial Period

During your $2 first month, you'll have access to all Ekkl features:

• Unlimited ad-free streaming
• Full library of movies, TV shows, and podcasts
• HD streaming quality
• Offline downloads on mobile devices
• Up to 2 simultaneous streams

How to Get Started

1. Visit ekkl.com/Signup/Email
2. Create your account and verify your email
3. The promotional pricing will be automatically applied for eligible new subscribers
4. Enter your payment information and start watching!

Important Terms

• This offer is for new subscribers only
• Offer availability and terms may change; check our website for current promotions
• After the promotional period, standard pricing applies unless you cancel
• You can cancel anytime during or after your trial

Free Trial FAQ

Do you offer a completely free trial? Currently, our best offer for new subscribers is the $2 first month promotion. This allows you to experience Ekkl at minimal cost.

What happens after my promotional period ends? Your subscription will continue at the standard rate for your plan. You'll receive an email reminder before your first full-price charge.

Can I cancel during the promotional period? Yes! You can cancel anytime. If you cancel during your $2 first month, you'll retain access until the end of that month.

Redeeming Your Discount

Have a promo code or coupon? Great! Ekkl occasionally offers promotional discounts to new and existing subscribers. Here's how to apply your code and start saving.

Applying a Promo Code During Sign-Up

1. Go to the sign-up page: Visit ekkl.com/Signup/Email and enter your email address.
2. Complete email verification: Verify your email and proceed to plan selection.
3. Choose your plan: Select either the monthly or annual subscription.
4. Find the promo code field: On the payment page, look for a field labeled "Promo Code," "Discount Code," or "Coupon."
5. Enter your code: Type in your promo code exactly as it appears (codes are usually case-sensitive).
6. Click "Apply": The discount should be reflected in your total before you complete payment.
7. Complete your purchase: Finish entering your payment information and subscribe.

Troubleshooting Promo Codes

If your code isn't working, check the following:

• Expiration date: Promo codes have expiration dates. Make sure your code is still valid.
• Eligibility: Some codes are only valid for new subscribers or specific plans.
• Spelling: Enter the code exactly as provided, including any capital letters or numbers.
• One-time use: If you've used the code before, it may not work again.
• Combinability: Most promo codes cannot be combined with other offers.

If you're still having trouble, please contact our support team with your promo code and we'll be happy to help.

Changing Your Subscription Plan

Ekkl offers both monthly ($9.99/month) and annual ($79.99/year) subscription plans. If you'd like to switch between plans to better suit your needs, you can do so from your account settings. Here's how:

Switching from Monthly to Annual

Upgrading to an annual plan saves you 20% compared to paying monthly. Here's how to make the switch:

1. Log in to your account: Visit ekkl.com and sign in.
2. Go to Account Settings: Click on your profile icon and select "Settings."
3. Select "Subscription" or "Plan": Find your current subscription information.
4. Click "Change Plan" or "Upgrade": Select "Switch to Annual".
5. Confirm and pay: You'll be shown the prorated amount due today. Your annual subscription will begin immediately.

How billing works: When you switch from monthly to annual, you'll receive credit for any unused days on your current monthly plan. This credit will be applied to your annual plan purchase.

Switching from Annual to Monthly

If you'd prefer more flexibility, you can switch to a monthly plan:

1. Log in to your account: Visit ekkl.com and sign in.
2. Go to Account Settings: Click on your profile icon and select "Account Settings."
3. Select "Subscription" or "Plan": Find your current subscription information.
4. Click "Change Plan": Select .
5. Confirm the change: Your switch will take effect at the end of your current annual billing period.

Important: When switching from annual to monthly, you will not receive a refund for the remaining time on your annual plan. Instead, you'll continue to enjoy your annual subscription benefits until it expires, and then your monthly plan will begin.

Questions?

If you have questions about switching plans or need help understanding how the change will affect your billing, please contact our support team at ekkl.com/contact.

Sharing Ekkl with Friends and Family

Love Ekkl? Share it with your friends and family! Our referral program rewards both you and the people you refer. Here's how it works:

How to Find Your Referral Code

1. Log in to your account: Visit ekkl.com and sign in.
2. Go to Account Settings: Click on your profile icon and select "Account Settings."
3. Find "Referrals" or "Invite Friends": Look for the referral section in your account.
4. Copy your unique code or link: You'll see a personalized referral code or shareable link.

How to Share Your Code

You can share your referral code by:

• Sending your unique referral link via text or email
• Sharing your code on social media
• Simply telling friends your code to enter at sign-up

How Your Friend Uses the Code

1. Your friend visits ekkl.com/Signup/Email
2. During the sign-up process, they enter your referral code in the promo code field
3. They complete their subscription
4. Both of you receive your referral rewards!

Referral Rewards

When someone signs up using your referral code:

• Your friend receives: A discount on their first subscription period
• You receive: A credit toward your next billing cycle

Note: Referral terms and reward amounts may vary based on current promotions. Check your account's referral section for the most up-to-date offer details.

Referral Terms

• Referral rewards are applied after the referred friend completes their first paid billing cycle
• You can refer multiple friends, but limits may apply
• Referral codes cannot be combined with certain other promotions
• Self-referrals are not permitted

Everything You Need to Know About Payments and Billing

At Ekkl, we aim to make billing simple and transparent. This article covers how to update your payment method, understand your billing cycle, and address common billing questions.

How to Update Your Payment Method

If you need to add a new card or update your existing payment information:

1. Log in to your account: Visit ekkl.com and sign in with your email and password.
2. Go to Account Settings: Click on your profile icon in the top right corner and select "Account Settings."
3. Select "Payment Method": In the Account Settings menu, find and click on "Billing Settings."
4. Update your card: Fill out the box titled "Update Payment Method" with your new card details. We accept digital credit cards from all financial institutions.
5. Save changes: Click "Update Payment Method" to confirm your new payment method. Your next billing cycle will be charged to this card.

Understanding Your Billing Cycle

Monthly Plan:

• You are billed on the same date each month (the date you first subscribed).
• For example, if you subscribed on January 15th, you'll be billed on the 15th of each month.
• If the billing date doesn't exist in a given month (e.g., the 31st in February), you'll be billed on the last day of that month.

Annual Plan:

• You are billed once per year on the anniversary of your subscription start date.
• For example, if you subscribed on March 10th, 2025, your next annual payment will be on March 10th, 2026.

Common Billing Questions

When will I be charged? Your card will be charged at the start of each billing period (monthly or annually, depending on your plan). Charges typically process within 24 hours of your billing date.

Why was I charged a different amount? If you recently upgraded your plan, signed up during a promotion, or your promotional period ended, your charge amount may differ. Check your email for billing notifications that explain any changes.

My payment failed. What do I do? If your payment fails, we'll notify you by email and retry the charge after a few days. To avoid service interruption:

1. Update your payment method with a valid card.
2. Ensure your card hasn't expired and has sufficient funds.
3. Contact your bank if the issue persists—sometimes banks block subscription charges.

I was charged after I cancelled. Why? If you were charged after cancelling, it's possible the cancellation was processed after your billing date. Please contact our support team at ekkl.com/contact with your cancellation confirmation email, and we'll investigate.

How do I get a refund? As outlined in our Refund Policy, subscription purchases are non-refundable. However, if you believe there was a billing error (such as a duplicate charge or an unauthorized charge), please contact us immediately and we'll work to resolve it.

Can I change my billing date? Currently, we do not support changing your billing date. Your billing date is set based on your original subscription date.

Need More Help?

If you have billing questions not covered here, or if you notice an error on your account, please reach out to our support team at ekkl.com/contact. Include your account email and a description of the issue, and we'll get back to you as quickly as possible.

Overview

At Ekkl, we strive to provide transparent and clear billing information. This article outlines our refund policy regarding subscription plans to help you make informed purchasing decisions.

Refund Policy

Please be aware that all purchases for monthly and annual subscriptions are non-refundable.

Once a payment is processed for a subscription term, we are unable to offer a refund, prorated or otherwise. This applies to:

• Monthly Plans: Recurring payments made at the start of your monthly billing cycle.

• Annual Plans: Upfront payments made for a 12-month commitment.

Note: We do not offer refunds for unused time if you choose to cancel your subscription midway through your billing cycle.

Canceling Your Subscription

While payments are non-refundable, you are free to cancel your subscription at any time to prevent future charges.

• Access after cancellation: If you cancel your subscription, you will retain full access to all paid features until the end of your current billing period.

• Example: If you purchase an annual plan on January 1st and cancel on June 1st, you will not receive a refund for the remaining 6 months, but you will continue to have access to the service until December 31st.

Automatic Renewals

Subscriptions are set to automatically renew to ensure no disruption to your service. To avoid being charged for the next cycle, please ensure you cancel your subscription before your renewal date.

Billing Errors

If you believe there has been a billing error (such as a duplicate charge or a charge processed after a confirmed cancellation), please contact our support team immediately so we can investigate and resolve the issue.

Special Pricing Options

At Ekkl, we're committed to making faith-based entertainment accessible. Here's information about our special discount programs.

Student Discounts

At this time, Ekkl does not offer a dedicated student discount program. However, we encourage students to take advantage of our current promotions, including our $2 first month offer for new subscribers.

We're always evaluating new ways to serve our community, so please check back for updates or sign up for our newsletter to be notified of future discount programs.

Group and Church Discounts

Are you a church, ministry, or organization interested in providing Ekkl access to your members? We'd love to hear from you! While we don't have a self-service group discount option, we may be able to create a custom arrangement for qualifying organizations.

To inquire about group pricing:

1. Visit ekkl.com/contact
2. Select "Business Inquiry" or "Partnership" as your topic
3. Include information about your organization and the number of members
4. Our team will review your request and follow up with available options

Current Promotions

While we may not have student or group discounts at this time, we do offer:

• $2 First Month: New subscribers can try Ekkl for just $2 for their first month
• Annual Plan Savings: Save 20% by choosing our annual plan ($134.30/year vs. $167.88/year if paying monthly)
• Friends and Family Beta: Current members may have access to special referral offers

Check our website or your account settings for the latest promotional offers.

Share Your Content Ideas with Ekkl

We love hearing from our community! If there's a movie, TV show, podcast, or other content you'd like to see on Ekkl, here's how you can submit a request.

How to Submit a Content Request

1. Visit our contact page: Go to ekkl.com/contact
2. Select "Content Request" or "Feedback" as your inquiry type
3. Tell us what you'd like to see: Include the title, creator, or description of the content you're requesting
4. Submit your request

Our content team reviews all requests and considers them when making licensing and production decisions.

What We Consider

When evaluating content requests, our team looks at:

• Alignment with our mission: Does the content fit Ekkl's faith-based, family-friendly focus?
• Availability: Is the content available for licensing?
• Community interest: How many members have requested similar content?
• Quality: Does the content meet our standards for production value and messaging?

Important Notes About Content Requests

• We can't guarantee additions: While we value every request, we cannot promise that requested content will be added to our library.
• Licensing takes time: Even when we pursue content, licensing negotiations can take months or longer.
• No individual notifications: Due to volume, we're unable to notify you individually if your requested content is added. Keep an eye on our "New Releases" section!

What About Original Content Ideas?

If you have an idea for an original movie, TV show, or podcast, please note that we do not accept unsolicited scripts, pitches, or content ideas. This policy protects your creative rights and ours.

If you're a content creator interested in working with Ekkl, please check our Careers page or industry channels for any open calls for submissions.

Stay Updated

Want to know when new content is added? Make sure you've opted into our email newsletter for announcements about new releases and upcoming additions to the Ekkl library.

Finding What You Love on Ekkl

Ekkl uses tags to help you discover content that matches your interests. Tags are keywords or categories assigned to movies, TV shows, and podcasts that make it easy to find exactly what you're looking for.

What Are Tags?

Tags are descriptive labels attached to content in our library. They describe things like:

• Genre: Drama, Comedy, Documentary, Action
• Themes: Faith, Family, Redemption, Hope, Courage
• Audience: Kids, Teens, Adults, Family-Friendly
• Content Type: Movies, TV Shows, Podcasts, Devotionals
• Special Categories: New Releases, Ekkl Originals, Popular

How to Use Tags

Browsing by Tag:

1. From the Ekkl home screen, look for tag categories or "Browse by Genre"
2. Click on a tag that interests you (e.g., "Family," "Documentary," "Inspirational")
3. You'll see all content associated with that tag

Tags on Content Pages:

1. When viewing a movie or show's detail page, you'll see its associated tags listed
2. Click any tag to discover similar content

Using Tags in Search:

1. Use the search bar to type a tag name (e.g., "redemption")
2. Results will include content tagged with that keyword

Popular Tags on Ekkl

Here are some tags you might find helpful:

• Family Movie Night: Great for watching with kids
• Date Night: Content for couples
• Inspirational: Uplifting stories of faith and perseverance
• Documentary: True stories and educational content
• Comedy: Light-hearted, clean humor
• Drama: Compelling narrative storytelling
• Kids: Age-appropriate content for children
• Podcast: Audio content for listening on the go

Personalized Recommendations

As you watch content and interact with tags, Ekkl learns your preferences and provides personalized recommendations on your home screen. The more you watch, the better our suggestions become!

Can't Find What You're Looking For?

If you're having trouble finding specific content or think a tag is missing, please let us know at ekkl.com/contact. Your feedback helps us improve the discovery experience for everyone.

Discover the World of Faith-Based Entertainment with Ekkl

At Ekkl, we are dedicated to providing our customers with a diverse selection of faith-based and family-friendly movies and TV shows. Our collection is thoughtfully curated to ensure that you and your loved ones can enjoy uplifting and inspiring content together. Some of our standout titles include:

• God's Not Dead: This powerful film explores themes of faith, perseverance, and the importance of standing up for one's beliefs in the face of adversity.

• Average Joe: A heartwarming story that reminds us of the beauty in everyday life and the extraordinary journeys of ordinary people.

• The Last Supper: A thought-provoking film that delves into moral dilemmas and the complexities of human relationships.

• Light of the World: A visually stunning movie that highlights the transformative power of faith and love in our lives.

In addition to our extensive movie and TV show offerings, Ekkl also features a wide array of popular podcasts that cater to various interests. Some of our fan-favorite podcasts include:

• Unashamed with the Robertson Family: Join the Robertson family as they share their insights on faith, family, and living life unapologetically.

• WOAH That's Good Podcast: A lively discussion that covers a range of topics, from personal growth to faith-based living, with plenty of humor along the way.

• Duck Call Room: Dive into the world of the Duck Dynasty family as they share stories, laughs, and their unique perspectives on life.

• The Blind Movie Podcast: A fun and engaging podcast where hosts discuss movies and the impact they have on our lives, all while keeping it light-hearted.

Coming Soon & Roadmap

As we continue to enhance the Ekkl experience, we are excited to announce our plans for future expansion. While we have successfully built a robust streaming platform for movies, TV shows, and podcasts, we are eager to broaden our horizons into shopping and lifestyle. Our vision is to integrate Ekkl into every aspect of your daily life, making it a one-stop destination for entertainment, inspiration, and everyday essentials. Stay tuned for updates as we embark on this exciting journey to enrich your experience with Ekkl!

Understanding Ekkl: A Community of Believers

Ekkl is a term derived from the Greek word "Ekklesia," which translates to "Called-Out Ones" or "Church." This concept emphasizes that the church is not merely a physical building but rather a vibrant community of believers who are called by God to fulfill a divine purpose. At its core, Ekkl represents a distinct, purpose-driven group of individuals united in their faith and mission.

A Broader Community

At Ekkl, we recognize that our mission extends beyond the individuals actively involved in building and creating this community. We believe that all Christians who take action to share the good news of Jesus Christ are integral parts of this larger body of believers. Our goal is to foster an inclusive environment where everyone feels welcome and valued, regardless of their background or level of involvement.

Celebrating Our Faith Together

Ekkl is a space where we come together to celebrate our shared belief in Jesus Christ as our Lord and Savior. We host various events, gatherings, and worship services that allow us to connect with one another, share our testimonies, and grow in our faith. These moments of celebration are essential for nurturing our spiritual lives and reinforcing our commitment to our mission.

Spreading the Good News

One of the primary objectives of Ekkl is to work collaboratively to spread the message of Jesus Christ across the globe. We believe that by joining forces, we can amplify our impact and reach more people with the transformative love of God. Through outreach programs, community service, and partnerships with other organizations, we aim to make a meaningful difference in the lives of those around us.

In summary, Ekkl is not just a name; it embodies a movement of believers dedicated to living out their faith and sharing the love of Christ with the world. We invite you to join us on this journey as we strive to be a beacon of hope and a source of encouragement for all.

Understanding Ekkl's Faith-Based Approach

Ekkl is built on a foundation of faith, but we know our community includes believers from many different backgrounds and traditions. Here are answers to common questions about our approach to faith-based content.

What makes Ekkl a faith-focused platform?

Ekkl—derived from the Greek word "Ekklesia," meaning "the called-out ones" or "church"—was founded to provide a streaming home for faith-based, family-friendly entertainment. Our mission is to celebrate and share the message of Jesus Christ through movies, TV shows, podcasts, and more.

Everything on Ekkl is curated with faith and family values in mind, so you can feel confident about what you and your loved ones are watching.

Do your shows align with a specific denomination?

Ekkl is a non-denominational platform. Our content is designed to resonate with Christians across different traditions and backgrounds. While individual movies, shows, or podcasts may reflect the perspectives of their creators, Ekkl as a platform does not promote any single denomination over another.

We welcome believers from all Christian traditions—whether you're Baptist, Catholic, Methodist, Pentecostal, non-denominational, or any other background. Our goal is to provide content that uplifts, inspires, and draws viewers closer to their faith.

Is all content on Ekkl explicitly religious?

While all of our content aligns with faith-based, family-friendly values, not every movie or show is explicitly religious in nature. Our library includes:

• Overtly faith-based content: Films and shows that directly explore Christian themes, Bible stories, and testimonies
• Family-friendly entertainment: Clean, wholesome content that reflects positive values without explicit religious messaging
• Inspirational stories: Content that highlights themes of hope, redemption, courage, and love

We believe faith can be expressed and celebrated in many ways, and our diverse library reflects that.

Can I submit a devotional or podcast?

We appreciate your passion for sharing your faith! However, Ekkl does not accept unsolicited content submissions, including devotionals, podcasts, scripts, or video content. This policy exists to protect both your creative rights and ours.

If you're a content creator interested in potential partnerships, please keep an eye on our Careers page or official announcements for any open calls for submissions.

I have concerns about specific content. Who can I contact?

We carefully curate our library, but if you have concerns about any content on Ekkl—whether related to theological accuracy, appropriateness, or other issues—we want to hear from you.

Please contact us at ekkl.com/contact and select "Content Feedback" as your topic. Include the title of the content and a description of your concern. Our content team reviews all feedback.

How can I share Ekkl with my church or small group?

We love seeing Ekkl used in faith communities! Here are some ideas:

• Movie nights: Host a screening of an Ekkl film at your church or in your home
• Small group discussions: Use faith-based content as a conversation starter
• Gift subscriptions: Share Ekkl with friends and family
• Group discounts: Contact us at ekkl.com/contact to inquire about group pricing for churches and ministries

Thank you for being part of the Ekkl community. We're honored to share this journey of faith with you!

At EKKL, we love hearing from our community. However, due to the high volume of inquiries we receive, we have specific policies regarding employment, content submissions, and personal contact with our team.

Please review the frequently asked questions below to find the best way to get involved.

1. Is EKKL hiring? (Job Opportunities) We are always looking for talented individuals to join our team. If you are asking "How can I get involved?" or looking for a job, please do not use the general contact form. Instead, check our official Careers page for current openings. If no positions are listed, we are not hiring at this time.

2. Can I pitch a movie idea or speak to a producer about a script? Policy: We Do Not Acquire Content from Solicitors. We prioritize a streamlined process for content acquisition. We do not accept requests to speak to a producer regarding unsolicited scripts, movie ideas, or production pitches. Any unsolicited materials sent through our contact forms will be discarded to protect your creative rights. 

3. Can I speak to Willie or Korie Robertson? While our founders and producers love their fans, they are unable to respond to personal messages, phone calls, or emails due to their busy production schedules. Please do not submit requests to speak directly to Willie, Korie, or specific producers regarding personal matters or business proposals.

How to Reach Us for General Inquiries If you have a general inquiry that does not fall into the categories above, we encourage you to reach out! Visit our contact page at ekkl.com/contact to fill out a form. Our team reviews submissions and will respond to relevant inquiries as promptly as possible.

How to Get Support for Your Questions at Ekkl

At Ekkl, we understand that you may have questions or need assistance with our services. We are here to help! Below are the two primary ways you can reach out to our customer support team for any inquiries you might have.

1. Contact Us Through Our Website

If you prefer a more traditional approach, you can easily navigate to our contact page at ekkl.com/contact. Here, you will find a user-friendly form that allows you to submit your question directly to our customer support team. When filling out the form, please provide as much detail as possible about your inquiry. This will help us understand your issue better and provide you with a prompt and accurate response. Once your submission is received, our dedicated support staff will review your question and get back to you as soon as possible.

2. Use the Ekkl Chatbot

For a quicker and more interactive experience, consider using our Ekkl chatbot. The chatbot is designed to assist you in real-time and can help create a support ticket based on your question or issue. Simply visit our website and look for the chatbot icon, usually located at the bottom right corner of your screen. Click on it, and you’ll be guided through a series of prompts to describe your concern. The chatbot will then generate a support ticket for you, ensuring that your issue is logged and directed to the appropriate team for resolution.

Whether you choose to contact us via our website or use the Ekkl chatbot, rest assured that our customer support team is committed to providing you with the assistance you need. We value your inquiries and look forward to helping you!

Permanently Removing Your Account and Data

We're sorry to see you go! If you've decided to delete your Ekkl account, this guide will walk you through the process. Please read carefully, as account deletion is permanent and cannot be undone.

Before You Delete Your Account

Before proceeding, please consider the following:

• Cancel your subscription first: If you have an active subscription, please cancel it before deleting your account to avoid future charges. You can cancel in your account settings.
• Use remaining access: If you've already paid for a billing period, remember that you'll retain access until that period ends. You may want to wait until then to delete your account.
• Data deletion is permanent: Once your account is deleted, all your personal data, watch history, preferences, and downloads will be permanently erased and cannot be recovered.
• Downloaded content: Any content you've downloaded for offline viewing will become inaccessible once your account is deleted.

How to Delete Your Account

1. Log in to your account: Visit ekkl.com and log in with your credentials.
2. Go to Account Settings: Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
3. Select "Delete Account": Scroll to the bottom of the Account Settings page and click on "Delete Account."
4. Confirm your identity: For security purposes, you'll be asked to re-enter your password to confirm that you are the account owner.
5. Provide feedback (optional): We'd appreciate knowing why you're leaving so we can improve our service. This step is optional.
6. Confirm deletion: Click "Permanently Delete My Account" to finalize the process.
7. Confirmation email: You'll receive an email confirming that your account deletion request has been processed.

What Happens After Deletion

Once you confirm deletion:

• Immediate: You will be logged out of all devices and will no longer be able to access your account.
• Within 48 hours: Your personal data will be permanently removed from our systems, including your email, name, payment information, watch history, and preferences.
• Legal retention: In rare cases, certain data may be retained for a limited time if required by law or for legitimate business purposes (such as resolving disputes). We will inform you if this applies to your account.

Changed Your Mind?

If you've recently deleted your account and want to come back:

• Within 24 hours: Contact our support team immediately at ekkl.com/contact. We may be able to recover your account before the deletion is finalized.
• After 24 hours: Unfortunately, once the deletion process is complete, your data cannot be recovered. You're welcome to create a new account, but your previous watch history and preferences will not be restored.

Need Help?

If you have any questions about account deletion or need assistance, please don't hesitate to contact our customer support team at ekkl.com/contact. We're here to help, and we'd love the opportunity to address any concerns before you go.

Our Privacy Policy: Data Deletion Upon Account Termination

At Ekkl, we take your privacy seriously. We understand that your personal information is sensitive, and we are committed to ensuring that your data is handled with the utmost care. One of the key aspects of our privacy policy is our approach to data deletion when you choose to delete your account. Here’s what you need to know:

Complete Data Deletion

When you decide to delete your account, we ensure that all of your personal data is permanently removed from our systems. This process is thorough and designed to guarantee that no trace of your information remains. We believe that you should have full control over your data, and deleting your account means you no longer want us to retain any of your information.

How It Works

Once you initiate the account deletion process, our system triggers a series of automated steps to securely erase your data. This includes all personal information, transaction history, and any other data associated with your account. We utilize industry-standard practices to ensure that the deletion is irreversible.

Timeframe for Deletion

Typically, the data deletion process is completed within a specified timeframe, usually within a few days. However, please note that while we aim for prompt deletion, there may be instances where certain data is retained for legal or compliance reasons, as required by law. In such cases, we will inform you of the specific data that may be retained and the duration for which it will be held.

Your Rights

You have the right to request confirmation that your data has been deleted. If you have any concerns or questions about the deletion process or our privacy policy in general, our customer support team is always here to help. We encourage you to reach out to us for any clarifications or assistance you may need.

Conclusion

At Ekkl, we prioritize your privacy and are dedicated to protecting your information. By ensuring that all data is deleted upon account termination, we strive to provide you with peace of mind regarding your personal information. Thank you for trusting us with your data, and please feel free to contact us if you have any further questions!

Understanding Your Data Rights

At Ekkl, we respect your privacy and are committed to transparency about how we handle your personal information. Depending on where you live, you may have specific rights under privacy laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR).

Your Rights Under CCPA (California Residents)

If you're a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Delete your personal information (with some exceptions)
• Opt out of the sale of your personal information (note: Ekkl does not sell personal information)
• Non-discrimination for exercising your privacy rights

Your Rights Under GDPR (European Economic Area Residents)

If you're located in the EEA, you have the right to:

• Access your personal data
• Rectification of inaccurate or incomplete data
• Erasure ("right to be forgotten") of your personal data
• Restrict processing of your personal data
• Data portability to receive your data in a structured format
• Object to certain types of processing
• Withdraw consent at any time

How to Submit a Data Request

To exercise any of your privacy rights, please follow these steps:

1. Visit our contact page: Go to ekkl.com/contact
2. Select "Privacy Request" as your inquiry type
3. Specify your request: Clearly state which right you're exercising (e.g., "I would like to access my personal data" or "I would like to delete my account and all associated data")
4. Verify your identity: For your protection, we'll need to verify that you are the account holder. Be prepared to confirm information associated with your account.
5. Submit your request

What to Include in Your Request

To help us process your request quickly, please include:

• The email address associated with your Ekkl account
• Your full name
• The specific action you're requesting
• Any additional details that may help us locate your information

Response Timeline

• CCPA requests: We will respond within 45 days of receiving your verified request. If we need more time (up to an additional 45 days), we'll notify you.
• GDPR requests: We will respond within 30 days. If your request is complex, we may extend this by an additional 60 days with notice.

Data Request FAQ

Is there a fee for data requests? No, we do not charge a fee for processing data requests. However, if requests are manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act.

Can I make a request on behalf of someone else? You may submit a request as an authorized agent if you have written permission from the account holder. We'll verify the authorization before processing.

What if I just want to delete my account? If you simply want to delete your Ekkl account and all associated data, you can do so directly from Account Settings without submitting a formal privacy request. See our "How to Delete Your Account" article for instructions.

Contact Us

If you have questions about your privacy rights or our data practices, please contact us at ekkl.com/contact or review our full Privacy Policy.

Using Ekkl on All Devices

Ekkl is designed to provide a seamless streaming experience across a variety of devices, ensuring that you can enjoy your favorite content anytime, anywhere. Here’s a comprehensive guide on how to use Ekkl on different devices, including smart TVs.

Accessing Ekkl on Various Devices

1. Smartphones and Tablets:

Ekkl is fully compatible with both iOS and Android devices. Simply download the Ekkl app from the App Store or Google Play Store. Once installed, log in with your account credentials to start streaming your favorite shows and movies on the go.

1. Laptops and Desktops:

You can access Ekkl directly through your web browser on any laptop or desktop computer. Just navigate to the Ekkl website, log in, and enjoy a wide array of content. The web version offers the same functionalities as the app, including personalized recommendations and easy navigation.

1. Smart TVs:

While Ekkl can be accessed on smart TVs, please note that the functionality is limited to Ekkl Streaming. This means that you can enjoy streaming content directly on your TV without the additional features available on other devices. To access Ekkl on your smart TV, simply download the Ekkl app from your TV's app store or use the built-in web browser to visit the Ekkl website.

1. Streaming Devices:

If you have a streaming device such as Roku, Amazon Fire Stick, or Apple TV, you can also download the Ekkl app from the respective app store. This allows you to enjoy a larger screen experience while still having access to all the content available on Ekkl.

Conclusion

No matter which device you choose, Ekkl ensures a user-friendly experience that allows you to enjoy your favorite content with ease. Whether you’re on the move or relaxing at home, Ekkl is there to provide you with high-quality streaming on all your devices. If you have any questions or need assistance, feel free to reach out to our customer support team!

Watch Your Favorite Shows Anywhere—Even Without Internet

One of the great benefits of your Ekkl subscription is the ability to download movies, TV shows, and podcasts for offline viewing. This feature is perfect for travel, commutes, or anywhere you might not have a reliable internet connection. Here's how to use it:

Requirements for Offline Viewing

Before you begin, please note:

• Mobile devices only: Offline downloads are available on the Ekkl iOS and Android apps. This feature is not available on web browsers, smart TVs, or streaming devices.
• Storage space: Make sure your device has enough free storage space for your downloads. Movies typically require 1-3 GB, while TV episodes require 500 MB-1 GB each.
• Active subscription: You must have an active Ekkl subscription to download and watch offline content.

How to Download Content

1. Open the Ekkl app: Launch the Ekkl app on your iOS or Android device and log in to your account.
2. Find the content you want: Browse or search for the movie, TV show, or podcast you'd like to download.
3. Tap the download icon: On the content's details page, look for the download icon (a downward arrow). Tap it to begin the download.
4. Wait for the download to complete: You'll see a progress indicator showing the download status. Make sure you stay connected to the internet until the download finishes.
5. Access your downloads: Once complete, you can find all your downloaded content in the "Downloads" section of the app, accessible from the main menu.

Watching Downloaded Content

To watch your downloaded content:

1. Open the Ekkl app and go to the "Downloads" section.
2. Tap on the content you want to watch.
3. Enjoy! No internet connection required.

Managing Your Downloads

To keep your device storage in check:

• Delete individual downloads: Swipe left on any downloaded item in the Downloads section and tap "Delete," or tap the checkmark icon on the content and select "Remove Download."
• Download quality settings: In the app settings, you can choose your preferred download quality (Standard or High). Standard quality uses less storage space, while High quality provides better picture clarity.

Frequently Asked Questions

How long do downloads last? Downloaded content remains available as long as you have an active subscription. If your subscription lapses, your downloads will become unavailable until you resubscribe.

Can I download on multiple devices? Yes! You can download content on any device where you're logged into your Ekkl account. However, downloads are device-specific and cannot be transferred between devices.

Why can't I download certain content? Some content may have licensing restrictions that prevent offline downloads. If you don't see a download option, that title is only available for streaming.

What happens if I'm offline for a long time? To verify your subscription is still active, the Ekkl app requires an internet connection at least once every 30 days. After 30 days offline, you'll need to connect to the internet briefly to continue accessing your downloads.

If you have any issues with downloading or offline viewing, please contact our support team at ekkl.com/contact. We're happy to help!

Customizing Your Viewing Experience

Ekkl offers subtitles and closed captions on most content to enhance your viewing experience. Whether you prefer to watch with captions for accessibility or to follow along more easily, here's how to manage these settings.

Turning Subtitles On or Off During Playback

1. Start playing your content: Select a movie, TV show, or other video content.
2. Access the player controls: Tap or click on the screen to reveal the playback controls.
3. Find the subtitles/CC icon: Look for a speech bubble icon, "CC" button, or "Subtitles" option in the player controls (usually in the bottom right corner).
4. Select your preference:
   • Choose a subtitle language to turn captions on
   • Select "Off" or "None" to disable subtitles
5. Resume watching: Your selection will be applied immediately.

Subtitle Settings by Device

Web Browser:

• Click the CC or speech bubble icon in the video player
• Select your preferred language or turn off

iOS/Android App:

• Tap the screen during playback to show controls
• Tap the CC or subtitles icon
• Choose your language or disable

Smart TV/Streaming Devices:

• Press the options or menu button on your remote during playback
• Navigate to subtitles or audio settings
• Select your preference

Setting Default Subtitle Preferences

To set subtitles to always be on (or off) by default:

1. Log in to your account on the web at ekkl.com
2. Go to Account Settings
3. Find "Playback Settings" or "Subtitle Preferences"
4. Set your default: Choose your preferred subtitle language or select "Off"
5. Save changes

Your default preference will sync across all devices where you're signed in.

Subtitle Availability

• Most Ekkl original content includes English subtitles/closed captions
• Subtitle availability may vary by title
• If subtitles aren't available for a specific title, the CC option will not appear

Accessibility Features

Closed captions include not just dialogue but also descriptions of relevant sounds (e.g., [door closes], [music playing]) to support viewers who are deaf or hard of hearing.

If you have feedback about our subtitle or accessibility features, please let us know at ekkl.com/contact.

EKKL Entertainment is proud to serve its community by offering streaming across multiple platforms! Below explains how to enjoy our service across varying devices. 

Start out all processes by downloading the EKKL app through your devices app store.

Fire TV (Firestick or Fire TV)

Download the EKKL app through ‘Amazon Appstore’.

1. Select the EKKL app.

   1. TIP: Add the app to your home screen for easy access! 

      1. To add, click the ‘Apps’ icon that has three boxes with a plus sign. Then, highlight the EKKL app, and press the ‘Menu’ button on your remote. Finally, select ‘Move’ and use your remote to add the app to the top row.

2. Select your language preference.

   1. Options: English, Spanish, Portuguese, and French.

3. Log in with your username and password.

4. All set to stream! 

Roku TV

Download the EKKL app through ‘Streaming Store’.

1. Select the EKKL app.

   1. After downloading, your new app will appear at the bottom of your app list on the Home Screen.

2. Select your language preference. 

   1. Options: English, Spanish, Portuguese, and French. 

3. Log in with your username and password.

4. All set to stream!

Samsung Smart TV

Download the EKKL app through ‘Apps’.

1. Select the EKKL app.

   1. TIP: Add the app to your home screen for easy access!

      1.  To add an app to your Samsung Smart TV home screen, navigate to the Apps icon on the home menu, find EKKL, and select ‘Add to Home’. For new downloads, choose "Add to Home" immediately after installation. You can also manage app placement through the ‘Settings’ icon within the Apps menu.

2. Select your language preference. 

   1. Options: English, Spanish, Portuguese, and French. 

3. Log in with your username and password.

4. All set to stream!

Android TV (TCL, Hisense, Google TV, etc.)

Download the EKKL app through the ‘Google Play Store’

1. Select the EKKL app.

   1. TIP: Add the app to your home screen for easy access! 

      1. To add an app to your Android TV home screen, hold down the center button on your remote while highlighting EKKL in the "Apps" row, then select "Move" to reposition it to favorites.

2. Select your language preference. 

   1. Options: English, Spanish, Portuguese, and French. 

3. Log in with your username and password.

4. All set to stream!

Computer or Laptop (PC or Mac)

Download the EKKL app through the ‘Microsoft Store’ or ‘App Store’

1. Select the EKKL app.

   1. TIP: Shortcut/bookmark the app to your dock for easy access!

      1. PC: Open the ‘Start Menu’, find EKKL in "All apps," and drag its icon directly onto your desktop.

      2. Mac: Open ‘Finder’, open the ‘Applications’ folder, and drag the EKKL app icon onto your Dock.

2. Select your language preference. 

   1. Options: English, Spanish, Portuguese, and French. 

3. Log in with your username and password.

4. All set to stream!

iPhone or iPad (iOS)

Download the EKKL app through the ‘App Store’.

1. Select the EKKL app.

   1. TIP: Add the app to your dock for easy access! 

      1. Hold down on the EKKL app and select ‘Edit Home Screen’. Drag the app to dock and select ‘Done’.

2. Select your language preference. 

   1. Options: English, Spanish, Portuguese, and French. 

3. Log in with your username and password.

4. All set to stream!

Android Phone or Tablet (Google phone/ Samsung tablet)

Download the EKKL app through the ‘Google Play Store’

1. Select the EKKL app.

   1. TIP: Add the app to your dock for easy access! 

      1. Press and hold the EKKL app on your home screen, then drag it to your dock.

2. Select your language preference. 

   1. Options: English, Spanish, Portuguese, and French. 

3. Log in with your username and password.

4. All set to stream!

Amazon Fire Tablet 

Download the EKKL app through ‘Amazon Appstore’.

1. Select the EKKL app.

   1. TIP: Add the app to your dock for easy access! 

      1. Press and hold the EKKL app on your home screen, then drag it to your dock.

2. Select your language preference. 

   1. Options: English, Spanish, Portuguese, and French. 

3. Log in with your username and password.

4. All set to stream!

If any problems persist while attempting to access EKKL, please contact our customer support team. We are here to help!

Common Streaming Problems and How to Fix Them

At Ekkl, we want you to have the best possible viewing experience. If you're experiencing issues with streaming or playback, don't worry—most problems can be resolved with a few simple steps. Below are solutions to the most common streaming issues our users encounter.

Video Won't Load or Play

If your video isn't loading or refuses to play, try the following:

1. Check your internet connection: Ensure you have a stable internet connection. We recommend a minimum speed of 5 Mbps for HD streaming and 25 Mbps for Ultra HD content.
2. Refresh the page or restart the app: Sometimes a simple refresh can resolve temporary glitches. Close the Ekkl app completely and reopen it, or refresh your browser tab.
3. Clear your cache and cookies: If you're watching on a web browser, clearing your cache and cookies can resolve playback issues. Go to your browser settings to find this option.
4. Try a different browser or device: If the issue persists, try accessing Ekkl from a different browser or device to determine if the problem is device-specific.

Video is Buffering or Low Quality

If your video keeps pausing to buffer or the quality is poor:

1. Check other devices on your network: Other devices streaming, downloading, or gaming can consume bandwidth. Try pausing other activities on your network.
2. Move closer to your router: If you're on Wi-Fi, moving closer to your router can improve your connection strength.
3. Lower the video quality: If your connection is slow, try manually selecting a lower video quality in the player settings. This can provide a smoother viewing experience.
4. Restart your router: Unplug your router for 30 seconds, then plug it back in. Wait for it to fully restart before trying again.

Audio Out of Sync or No Sound

If you're experiencing audio issues:

1. Check your device volume: Ensure your device isn't muted and the volume is turned up.
2. Check the in-app volume: Make sure the volume slider within the Ekkl player isn't muted or set too low.
3. Try a different audio output: If you're using external speakers or headphones, try switching to your device's built-in speakers to isolate the issue.
4. Restart the video: Pause the video, skip back a few seconds, and resume playback. This often resyncs the audio.

Error Messages

If you see an error message while trying to stream:

1. Note the error code: If an error code is displayed, write it down. This information helps our support team diagnose the issue quickly.
2. Restart the app or browser: Close and reopen Ekkl to see if the error resolves itself.
3. Check for app updates: Ensure you're using the latest version of the Ekkl app. Outdated versions can cause compatibility issues.
4. Contact support: If the error persists, please reach out to our support team at ekkl.com/contact with the error code and a description of what you were trying to do.

Still Having Issues?

If none of the above solutions work, our customer support team is here to help. Please visit ekkl.com/contact or use the Ekkl chatbot to create a support ticket. When reaching out, please include:

• The device and browser/app you're using
• A description of the issue
• Any error messages or codes
• The title of the content you were trying to watch

We're committed to getting you back to enjoying your favorite content as quickly as possible!